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Every day, we’re confronted by thousands of messages imploring us to think or act in a certain way. Not just from marketers. But from our friends, colleagues and loved ones, too.

Why do some of those succeed, why do most fail miserably, and what does it tell us about how to get more done by communicating more persuasively?

That’s the stuff of strategic communications. That’s the stuff of Frank J. Oswald’s Mental Shavings. Weigh in with your comments. Or drop me a note at frank@frankoswald.com.

All opinions expressed on Mental Shavings are solely my own.

 



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Batto Sphera Recte


Batto Sphera Recte? Perhaps you’ve seen this bumper sticker around town, and asked yourself, “What the heck is that?” Well, here’s the answer. 

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Tuesday
Oct192010

Never Underestimate the Power of Three Words

I’ve had a phobia about injections my whole life. It’s so bad, in fact, that I’ve fainted during blood tests, and hurtled from examination rooms when left alone to stare at syringe dispensers too long.

Typically, a nurse or or doctor soothingly reassures me with a “don’t worry, it won’t hurt,” or “you’ll only feel a pinch.” But neither soothes nor reassures me, since I’m not afraid of pain. So usually, I only end up feeling worse, perpetuating the phobia.

Finding the right words to say means really understanding how a person (or an audience) feels.

I can’t think of a better example of that then the outstanding “It Gets Better” campaign aimed at gay teens and young adults who are often the victims of bullying and far worse. 

“It gets better,” especially when spoken in these heartfelt videos made by others who have experienced the same pain, opens doors of conversation that “C’mon, it’s not so bad” only slam shut.

Congrats to Dan Savage who started the movement, and to the hundreds of people with the courage and creativity to bare their souls, and share their stories, to make a difference.

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